Refund policy

At Trendzelo, your satisfaction matters to us. If something isn't right, we're here to help.

Returns You have 10 days from the date you receive your order to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return Contact us at info@trendzelo.com with your order number and the reason for your return. We'll respond with instructions on how to send your item back.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

• Gift cards
• Items marked "Final Sale"
• Items damaged through misuse

Damaged or Incorrect Items If your item arrived damaged, defective, or incorrect, contact us within 7 days of delivery with a photo of the item, and we'll arrange a replacement or full refund at no extra cost to you.

Shipping Costs Return shipping costs are the customer's responsibility unless the return is due to our error (wrong or defective item). Original shipping charges are non-refundable.

Exchanges The fastest way to get a different item is to return the original and place a new order once your return is accepted.

Questions? Reach out anytime through our Contact page.